Refund policy

At VayraShop, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we’re here to help. Please read our Return & Refund Policy carefully to understand how returns, exchanges, and refunds work.

1. Return Eligibility

We accept returns only if the item meets the following conditions:

  • The product must be unused, unwashed, and in original condition
  • All original tags, packaging, and accessories (if any) must be intact
  • The product must not have any stains, odors, damage, or signs of wear
  • The return request must be raised within the allowed return timeframe

To initiate a return, you must contact us at [shopdrop412@gmail.com] with your order details.

2. Return Timeframe

Customers can request a return within [10 days] of receiving the product.

Once the return request is approved, the product must be shipped back within [3 days] of approval (or as instructed by our support team).

3. Refund Process & Timing

Once we receive your returned item, our team will inspect it to ensure it meets return eligibility requirements.

If approved, your refund will be processed within [24 hours].

Refunds will be credited to the original payment method used during purchase. In some cases, banks or payment providers may take additional time to reflect the refund in your account.

4. Exchange Policy

We offer exchanges for eligible products in the following cases:

  • Size issues
  • Wrong item received
  • Defective or damaged product

Exchanges are subject to product availability. If the requested replacement is unavailable, we will provide a refund or store credit (as per customer preference and policy terms).

To request an exchange, email us at [shopdrop412@gmail.com] with your order number and product details.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within [7 days] of delivery.

To help us resolve your issue quickly, please share:

  • Unboxing video (recommended)
  • Clear photos of the product and packaging
  • Order ID and delivery details

Once verified, we will arrange a replacement or refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during clearance sales / special discounts (if mentioned on the product page)
  • Innerwear, socks, or hygiene-related products (for safety reasons)
  • Customized or personalized products
  • Gift cards or digital products
  • Items returned in used, washed, damaged, or altered condition

7. Return Shipping Costs

  • If the return is due to customer preference (wrong size, change of mind, etc.), the customer will be responsible for return shipping charges.
  • If the return is due to our mistake (wrong product delivered, damaged/defective item), return shipping will be covered by VayraShop.

We recommend using a trackable courier service to ensure the return reaches us safely.

8. How to Initiate a Return

To start a return or exchange request, please contact us at:

📩 [shopdrop412@gmail.com]
Include the following details:

  • Order ID
  • Product name
  • Reason for return/exchange
  • Photos (if applicable)

Our support team will guide you through the next steps.

9. Important Notes

  • Returns without prior approval may not be accepted.
  • Products that fail quality inspection will not be eligible for refund/exchange and may be shipped back to the customer.
  • Refunds will be issued only after successful inspection of the returned item.

If you have any questions about this policy, feel free to contact us anytime at [shopdrop412@gmail.com]. We’re always here to help.